Intelligent self-service retail kiosk connecting SAP S/4HANA with real-time product discovery, inventory visibility, and sales intelligence.
System modernized its in-store shopping experience through an SAP-integrated self-service kiosk. By providing instant product information, inventory visibility, and sales insights, the solution reduced manual inquiries and improved operational efficiency across large-format retail operations.
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SKU Search Time Under 30 Seconds
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SKU Search Time Under 30 Seconds
Inventory & Pricing Visibility
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Customer Experience & Decisions
Instantly retrieves product codes, descriptions, and categories.
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Secure data exchange through middleware APIs.
Displays stock quantities, pricing, and in-transit inventory.
Accesses warehouse locations and available stock values.
Reviews current and previous months' SKU-level sales.
Simplifies self-service product discovery for customers.
Large-format retailers face operational difficulties when managing extensive product catalogs, inventory information, and customer inquiries across locations.
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Time-consuming SKU searches increased customer waiting times and dependency on store employees.
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Delayed access to warehouse, depot, and store stock information affected product availability decisions.
Lack of consolidated SKU-level insights complicated inventory planning and retail performance analysis.
Enterprise-grade integration connecting retail self-service technology with SAP ERP intelligence.
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Secure middleware connects the kiosk with SAP MM, SD, and EWM modules, providing near real-time access to product masters, pricing, inventory, and depot stock information.
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SAP CO-PA integration consolidates historical and current-month sales quantities and values, helping retailers analyze product performance and make informed inventory decisions.
